How to Say You Do Not Understand in a Training Session Message
When you are in a training session, whether online or in person, there will be moments when something is not clear. The direct answer to the title is this: you should say you do not understand by using a polite, specific phrase that names what is confusing you. Avoid just saying “I don’t understand” without context. Instead, use a structured message that shows you are engaged and want to learn. This guide gives you the exact wording, tone advice, and common pitfalls to avoid so you can communicate clearly and professionally.
Quick Answer: What to Say When You Do Not Understand
If you need a fast solution, here are three reliable phrases you can use in a training session message:
- “Could you please clarify the part about [specific topic]?” – Polite and direct.
- “I’m not following the explanation on [specific point]. Could you go over it again?” – Honest and respectful.
- “Sorry, I missed the last step. Can you repeat that?” – Simple and clear for quick messages.
These phrases work in both email and chat contexts. The key is to be specific about what you do not understand. This helps the trainer help you faster.
Understanding the Context: Formal vs. Informal
Your choice of words depends on the setting. In a formal training session, such as a corporate workshop or a certification course, you need more careful language. In an informal team training or a peer-led session, you can be more relaxed.
Formal Training Session Messages
In formal settings, use complete sentences and polite requests. Avoid slang or overly casual expressions. Here are examples:
- Email example: “Dear [Trainer Name], I am having difficulty understanding the workflow for the new software. Could you please provide additional clarification on step three? Thank you.”
- Chat example: “Excuse me, I am not clear on the reporting process. Could you explain it once more?”
Informal Training Session Messages
In informal settings, you can use shorter phrases and a friendlier tone. However, still be respectful.
- Chat example: “Hey, I’m a bit lost on the last part. Can you run through it again?”
- Email example: “Hi [Name], quick question – I didn’t get the part about the deadline. Can you clarify? Thanks!”
Comparison Table: Phrases for Different Situations
| Situation | Formal Phrase | Informal Phrase | Best Used In |
|---|---|---|---|
| You missed a step | “I did not catch the last instruction. Could you repeat it?” | “Missed that last bit. Say it again?” | Live training, chat |
| You need more detail | “Could you elaborate on the second point?” | “Can you explain that part more?” | Email, follow-up |
| You are confused by a term | “I am unfamiliar with the term ‘X’. Could you define it?” | “What does ‘X’ mean?” | Any context |
| You want a demonstration | “Would it be possible to see an example of this process?” | “Can you show me how that works?” | Live training |
| You need a slower pace | “I would appreciate it if you could go over this section more slowly.” | “Can you slow down a bit?” | Live training |
Natural Examples for Real Training Sessions
Here are complete message examples you can adapt. Each one is realistic and ready to use.
Example 1: Email to a Trainer After a Session
Subject: Question about today’s training – data entry process
Dear Ms. Chen,
Thank you for the training session this morning. I understood most of the material, but I am unclear about the data entry process for the new client records. Specifically, I did not understand how to handle duplicate entries. Could you please provide a brief explanation or a written step-by-step guide? I would appreciate your help.
Best regards,
James
Example 2: Chat Message During a Live Session
“Hi everyone, sorry to interrupt. I’m not following the part about the approval workflow. Could you go over the third step again? Thanks.”
Example 3: Follow-up Message in a Team Chat
“Hey team, quick question from the training earlier. When we talked about the new reporting tool, I didn’t understand how to filter by date. Can someone explain that again? Appreciate it.”
Common Mistakes When Saying You Do Not Understand
Many learners make these errors. Avoid them to sound more professional and clear.
Mistake 1: Being Too Vague
Wrong: “I don’t understand.”
Why it is a problem: The trainer does not know what part you need help with. They may repeat everything or guess incorrectly.
Better alternative: “I don’t understand the part about the payment schedule.”
Mistake 2: Apologizing Too Much
Wrong: “I’m so sorry, I’m really stupid, but I don’t get this.”
Why it is a problem: It sounds insecure and can make the trainer uncomfortable. It also wastes time.
Better alternative: “Could you please clarify the last point? I want to make sure I understand it correctly.”
Mistake 3: Using Slang or Unclear Language
Wrong: “I’m lost. Huh?”
Why it is a problem: In a formal setting, this sounds unprofessional. In any setting, it is vague.
Better alternative: “I’m not following the logic here. Could you explain it differently?”
Mistake 4: Staying Silent
Wrong: Saying nothing and hoping you will figure it out later.
Why it is a problem: You may miss important information and fall behind. The trainer assumes you understood.
Better alternative: Send a quick message: “I have a question about the last slide. Can we go back to it?”
Better Alternatives for Common Situations
Here are specific alternatives for when you need to say you do not understand. Use these to sound more natural and effective.
When you need a repetition
- Instead of: “Say that again.”
Use: “Could you repeat that, please?” or “I missed that. Could you say it once more?”
When you need a simpler explanation
- Instead of: “This is too hard.”
Use: “Could you explain that in a different way?” or “I would benefit from a simpler example.”
When you need a visual or demonstration
- Instead of: “Show me.”
Use: “Would it be possible to see a demonstration of this step?” or “Could you share a screenshot?”
When you need to confirm your understanding
- Instead of: “Is this right?”
Use: “Let me check my understanding. Is it correct that we need to do X before Y?”
Mini Practice Section
Test yourself with these four questions. Write your own message for each situation, then check the suggested answers below.
Question 1: You are in a live online training session. The trainer just explained a new software feature, but you did not understand how to save your work. Write a polite chat message.
Question 2: You received a training email with instructions, but the third step is unclear. Write a short email asking for clarification.
Question 3: Your colleague is explaining a process during a team training. You need them to slow down. Write a friendly message.
Question 4: You are in a formal training session and the trainer used a technical term you do not know. Write a polite request for a definition.
Suggested Answers
Answer 1: “Excuse me, I didn’t catch the part about saving the file. Could you go over that step again? Thank you.”
Answer 2: “Dear [Name], thank you for the training email. I have a question about step three. Could you please clarify what ‘finalize the report’ means in this context? Best, [Your Name]”
Answer 3: “Hey, could you slow down a little on the last part? I want to make sure I get it right. Thanks!”
Answer 4: “Excuse me, I am not familiar with the term ‘asynchronous processing.’ Could you please define it for the group?”
FAQ: Common Questions About Saying You Do Not Understand
1. Is it okay to say “I don’t understand” in a training session?
Yes, it is perfectly okay. However, it is better to add a specific detail. For example, “I don’t understand the part about the login process” is much more helpful than just “I don’t understand.” This gives the trainer a clear starting point.
2. What if I am embarrassed to ask in front of others?
You can send a private message to the trainer if the session allows it. Many platforms have a private chat feature. Alternatively, you can write a follow-up email after the session. Remember, asking questions shows you are engaged, not that you are failing.
3. How do I ask for help without sounding rude?
Use polite phrases like “Could you please…” or “I would appreciate it if…” Avoid demanding language like “Explain this now.” Also, thank the trainer in advance. For example: “Could you please clarify this point? Thank you for your help.”
4. What should I do if I still do not understand after the trainer explains again?
It is fine to ask for a different explanation. You can say, “Thank you for explaining that. I am still a bit unclear. Could you try explaining it with a different example?” This shows you are trying hard to learn and respect the trainer’s effort.
Final Tips for Training Session Messages
When you need to say you do not understand, remember these three points. First, be specific about what confuses you. Second, choose a tone that matches the formality of the session. Third, always be polite and thank the person for their help. These small habits will make you a better communicator and a more confident learner. For more help with training session messages, explore our Training Session Message Starters and Training Session Message Polite Requests sections. If you have further questions, visit our FAQ page or contact us.
